➡️ Learn more about the company

What you are going to do:

• Plan for Success: Set and achieve short and long-term goals for the customer support team that align with the company's overall objectives (we use OKR methodology). Keep an eye on customer feedback to make improvements and bring in new ideas.
• Build a Great Team: Find, train, and guide a fantastic customer support team in Kodland LatAm. Create a positive and collaborative work environment that encourages continuous learning. Use performance metrics to keep the team at its best.
• Smooth Operations: Make sure our customer support runs like a well-oiled machine. Create efficient processes to speed up response times to our customers and issue resolution. Keep everyone on the same page by coordinating with other departments like Sales and Teaching.
• Happy Customers, Always: Understand what our students and their parents want and make sure they get it. Take charge of enhancing the overall customer experience, resolving complaints, and handling escalations.
• Embrace Technology: Stay updated on the latest customer support tools and tech. Use them to make our support operations smoother and customer interactions better.
• Data-Driven Improvement: Use our dashboards to track our performance and get insights. Regularly share reports with top management, pointing out what's working well, what needs attention, and what we can learn from it.

You're a great fit for us if you have:

• Empathy: Understand and empathize with both customers and team members.
• Minimum of 1-3 years of experience in customer support, with a demonstrated progression of responsibilities.
• English at least at Upper-Intermediate level to easily communicate with our international team.
• Adaptability: Be flexible and adaptable to changes in customer demands, team dynamics, and company objectives. Stay open to incorporating new tools and technologies.

Why us: